Technology Services Forum
Brought to you by Technology Services Industry Association (TSIA), Technology Services Forum (TSF) was created to enable collaboration and networking opportunities the IT services space.
What to Expect
After joining TSF, you can ask & answer questions in the discussion forum, join or start a specific group or Community of Interest, check out upcoming events or browse the member directory for networking opportunities. Finally, it's important to know that you can modify your email settings and site preferences at any time.
Getting Started
- Understand the guidelines
- Learn more in the overview section
TSIA Twitter Stream
Forum
Renewals & Customer Success - Does a combo team with this charter work?
Started by David Canelis Mar 8.
Certifying or Qualifying Support Contacts 2 Replies
Started by George Crow. Last reply by David Canelis Mar 6.
Live Chat Best Practices 14 Replies
Started by Susan Rich. Last reply by Susan Rich Mar 4.
Creating Customer Communities 3 Replies
Started by Peggy Carlaw. Last reply by Jody Pellerin Mar 2.
KPIs for Social Media based Customer Service 2 Replies
Started by Rituparn. Last reply by Haim Toeg Feb 28.
COIs
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TSIA Conferences - TSW &…
20 members
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Partner Mgmt
26 members
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Maintenance Pricing Prac…
35 members
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Small & Medium Sized Bus…
38 members
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Services Engineering
41 members
Events
March 18
Thursday
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TSIA Support Services Webcast —Sponsored by Citrix Online: Leveraging Social Media as a Support Channel
March 18, 2010 from 11am to 12pm – Online
TSIA Support Services Webcast —Sponsored by Citrix Online Social media are fast-tracking to becoming important channels for customer support. In fact, recent data suggests that 36 percent of compani…
Organized by Stacy Randolph | Type: webcast
March 25
Thursday
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TSIA Special Members-only Webcast -- Mining the Expanding Knowledge Ecosystem: A Market Overview of Intelligent Search
March 25, 2010 from 9am to 10am – Online
This is a TSIA Field, Professional and Support Services Members-only Webcast. Register using the links below. You will need your TSIA member user id and password. Support Services Registration Prof…
Organized by Stacy Randolph | Type: tsia, webcast, tsia webcast, intelligent search, search, professional services, services, field services, support services
March 30
Tuesday
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Featured TSIA Speakers: Metrics that Wow! How Coremetrics Became the Customer Service Model of Success
March 30, 2010 from 11am to 12pm – Online
Parature Webcast with Guest Speaker, John Ragsdale, VP of Technology Research, TSIA A customer-centric culture has never been more important to organizations than it is today and the most successful…
Organized by Stacy Randolph | Type: webcast, parature, john ragsdale
Blog Posts
The Balancing Act: Being Social, Open & Protective of IP
Posted by Shawn Santos on February 22, 2010 at 6:01pm
One Step Forward - Ten Steps Back
Posted by Dominic Murphy on January 19, 2010 at 1:58pm
How to ensure the quality of a knowledge base ?
Posted by Valérie Maillet on September 16, 2009 at 10:01am — 5 Comments
Iran Effect: Can Twitter Kill the Call Center Industry as We Know It?
Posted by Peter Hamilton on June 19, 2009 at 7:07am
Tech Services Forum Update - June 14 2009
Posted by Shawn Santos on June 14, 2009 at 1:00pm
Videos
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Introducting TSIA
Added by Shawn Santos
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Latest Activity
Notes
Overview & Getting Started
Created by Shawn Santos Mar 6, 2009 at 10:30am. Last updated by Shawn Santos Nov. 30, 2009.
© 2010 Created by Shawn Santos
