TSIA Special Members-only Webcast -- Mining the Expanding Knowledge Ecosystem: A Market Overview of Intelligent Search

This is a TSIA Field, Professional and Support Services Members-only Webcast. Register using the links below. You will need your TSIA member user id and password.

• Support Services Registration
• Professional Services Registration
• Field Services Registration

In the beginning, there was a knowledgebase: one-stop shopping in the quest for an answer to a question or for help diagnosing a technology problem. Over the last decade the number of enterprise content sources has exploded, and TSIA members now report that an average of 12 different information stores are routinely accessed to solve customer problems, extending incident handling time and impacting first contact resolution. This expanding knowledge ecosystem impacts other service disciplines as well. Professional services teams want the ability to locate needed product information, or mine libraries of customizations and product extensions to shortcut new projects. Field service technicians need instant access to repair histories and product repair information, as well as real-time parts inventory data, with a trend toward access via mobile devices.

Join us as John Ragsdale, VP of Technology Research for TSIA, presents a special “members only” deep dive on intelligent search, explaining the different categories of search products, their strengths and weaknesses, and a look at some of the hottest search capabilities available today.

In this live, 60-minute TSIA members-only webcast we will explore:

• The 20 most innovative criteria to use when evaluating and selecting search technology.
• The vendor landscape: who are the key players and what tools are most popular with TSIA members.
• How the vendors stack up, including a matrix showing which vendors offer each of the most innovative search criteria.
• How to identify a search platform that will meet the needs of other service lines, creating a converged services approach to knowledge management and search.

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