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Anne-Marie Bitman
- Vienna, VA
- United States
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Anne-Marie Bitman's COIs
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Resolve Time and FCR
18 members
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Small & Medium Sized Bus…
38 members
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Women in Services
25 members
Anne-Marie Bitman's Page
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Latest Activity
December 3, 2009 from 9am to 10am
In this interactive 60-minute TSIA webcast sponsored by Salesforce.com, we’ll show you:
How leading companies are using social media to engage their customers
Preliminary results of the first ever TSIA social media survey
How companies are seamles…
This forum is focused on understanding the metrics used for Resolve Time and First Contact Resolution
The SMB COI allows members to have open discussions on issues specific to the SMB market segment. The SMB COI features a quarterly collaboration telephone meeting, tailored conference sessions and this online collaboration tool.
Group dedicated to professional development and networking for the association members
Profile Information
- Are you a corporate member of the Technology Services Industry Association (TSIA)? Please note: corporate membership is NOT required for participating in this forum
- SSPA
- First name
- Anne-Marie
- Last name
- Bitman
- Company
- TMA Resources
- Level
- VP
- Primary Job Function
- Executive Management
- Please provide a brief bio and collaboration interests (not required)
- Mrs. Anne-Marie Bitman is the Vice President of Customer Service for TMA Resources, Inc., a single source provider of member relationship management software solutions for trade associations, professional societies, labor unions and other member-centric organizations.
Mrs. Bitman oversees the technical support at TMA Resources for all production customers. She has over ten years of professional experience in management, technology and business services. She is based at the corporate headquarters in Vienna, VA.
Prior to joining TMA Resources, Mrs. Bitman served as the Director of Database Operations and Information Technology for the Young Presidents’ Organization (YPO) in Irving, Texas. While working at YPO, she also managed the TIMSS 5 to TIMSS 6 migration project. YPO is a peer network that assists business leaders in exchanging ideas, pursues learning, and shares knowledge to achieve personal and professional growth.
Prior to working at YPO, Mrs. Bitman served as a Consultant for Synectics International, a technology-based solutions firm in Dallas, Texas. Her primary responsibilities included Lotus Notes system administration, support, design requirements and project management.
Mrs. Bitman has been active with the Vistage Key Executive Program, a monthly meeting with other key executives from the Washington DC Metro area focused on improving performance and decision making. In addition, she is also an active member of Parature’s Customer Advisory Council. As a member of the council, she contributes to Parature’s continuous growth and success by sharing invaluable and diverse industry knowledge, as well as her vision of the on-demand software industry.
© 2010 Created by Shawn Santos
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