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Nicole Schwarz
- Folsom, CA
- United States
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Nicole Schwarz's Discussions
Supporting iPhone applications
Started Oct. 12, 2009
Product/user/technical training
Started Oct. 2, 2009
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Hi folks, wondering if anyone has any best practices to share regarding internal training and support on products and 3rd party vendors.
How much time do you allocate to your support reps beyond customer facing training?
Thanks!
I have a member looking for data on what a Support organization should look out for in moving into the mobility applications space. Is there experience of others that are now offering iPhone applications as part of the core software offerings? What…
I have a member that is interested in learning what other software company’s in the $100M - $500M revenue range offer in terms of product/user/technical training. Is it Classroom training? Online/virtual training? Something else? A combination of th…
Nicole, we have a hosted and SaaS operation that is managed with ITIL. We have some consideration in progress in how that framework fits in our normal Support operation. I'd be happy to connect you although it sounds like we are in the same stage.
Nicole -
Allow me to be a bit of a contrarian on this topic. ITIL has some valuable structure for IT organizations, including IT service desks. Within customer-facing organizations, Network Operations Centers or other real-time application delivery…
Nicole,
I am the Principle Consultant for ITIL at InteQ Corporation. What type of advise are you looking for, how to start with ITIL? What the ITIL Program needs to look like for your organization?
I'll be happy to guide you on your first steps. F…
I have a member looking to speak with other memebrs that have adopted ITIL for support. Anyone have any advice?
I know this is a little late from your original post, but here are some thoughts if you have not already encountered them. We provide a licensed software product at the local organization and enterprise level. What we have traditionally done is to i…
Group dedicated to professional development and networking for the association members
Being in the open source software space we do everything on a subscription based model not as a monthly renewal but on 1-year term basis. We do allow payment terms to be paid on a quarterly basis billed via PO which is controlled through our financi…
My company sells enterprise software for the receivables mgmt industry. What I am referring to is a pricing model where clients pay a monthly fee for an on-premise product. As an alternative to the traditional model where the customer purchases soft…
Hi Valerie and Elena,
Thank you for your replies. I work with the SSPA and posted this for another member. I have directed him to this post and expect he will repond when he can. We appreciate your being active in the forum!
Regards,
Nicole
Elena…
Hi Nicole,
My company builds and sells b2b software for printing services. We looked into this as an option to give our customers an alternative to standard product purchase. We're actually doing something similar to what you're asking about in Sou…
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- Are you a corporate member of the Technology Services Industry Association (TSIA)? Please note: corporate membership is NOT required for participating in this forum
- AFSMI, SSPA, TPSA
- First name
- Nicole
- Last name
- Schwarz
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- TSIA
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- Director
- Primary Job Function
- Sales
Comment Wall (1 comment)
- At 1:03pm on March 16, 2009,
Shawn Santos said… - Welcome to Tech Services Forum, Nicole!
You are among the very first members to join--it's not easy being the first one to show up at the party, so thanks for your bravery!
We're initially offering this communication platform to specific Communities of Interest (COIs) within AFSMI, SSPA and TPSA. We hope to see enough interest and participation in the COIs to justify opening up discussion boards and other functionality to all Association members and beyond. I hope you will help make this resource a valued asset for you and your peers by participating.
Be sure to check out the Help Desk if you ever need some quick pointers.
Get started by joining a Community of Interest (or suggest a new topic area), and please promote the availability of this tool to your colleagues.
If you have any questions or suggestions feel free to ask me or any of the other site admins (you can see us at the top of the Members page).
Cheers, and thanks again for joining!
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