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Sarah McMullin's Discussions
Quarterly partner support calls
1 Reply
Started this discussion. Last reply by Shawn Santos Feb 25.
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Hi Sarah,
I just happened upon your post now (only seven months later!).
I believe these types of questions are being addressed in the new partner management COI. You can check out their group here.
Thanks,
Shawn
I'm fine with any of the proposed days but would prefer an earlier start time.
What approaches are other software support organizations using to support customers with private healthcare data, especially with new HIPAA requirements coming? For e.g. are some choosing to just not accept any of this data from customers at all? Or…
Wondering if anyone has some best practices regarding conducting quarterly catch-up calls with support partners?
More specifically what types of questions provide the most informative responses regarding support received, product usage, constructiv…
This Community of Interest is focused effective partner management in professional services.
Group dedicated to professional development and networking for the association members
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- Are you a corporate member of the Technology Services Industry Association (TSIA)? Please note: corporate membership is NOT required for participating in this forum
- SSPA, TPSA
- First name
- Sarah
- Last name
- McMullin
- Company
- Sybase iAnywhere
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- Individual Contributor
- Primary Job Function
- Research
Comment Wall (1 comment)
- At 1:10pm on April 30, 2009,
Shawn Santos said…
- Sarah, I am happy to welcome you to Tech Services Forum (aka TSF). Thanks for being amongst the first hundred (or so) members to join!
It's not easy being the first one to show up at the party (and to some, kicking off an online discussion is akin to taking the first few steps at a nude beach)... in other words, thanks for your bravery!
Not only are we offering this communication platform to specific Communities of Interest (COIs) within AFSMI, SSPA and TPSA, but we have opened most areas to the IT services industry at large. I hope you will help make this resource a valued asset for you, your peers and the industry by actively participating.
Here are a couple of pointers to get you started:
1) If you haven't already, complete your profile and edit your preferences.
2) Ask & answer questions in the general discussion forum
3) Join or start a specific group or Community of Interest
4) Check out upcoming events or browse the member directory for networking opportunities (remember, you have to "friend" someone before you can message them directly)
5) Finally, it's important to get your feet wet! Get out there and say hello, let folks know who you are, what you're working on and how you can help.
If you have any questions, check out the help section of the website and please don't hesitate to contact me directly!
Cheers, and thanks again for joining!
Shawn
858.673.3052
© 2010 Created by Shawn Santos
